info@florvanta.co.in
General support & enquiries
Phone
+91 91474 25375
Mon-Sat, 10:00 – 19:00 IST
Registered Office
Florvanta Commerce Private Limited 63, Sri Arabinda Road Salkia Howrah, West Bengal – 711106
COMPANY INFORMATION
Florvanta Commerce Private Limited
GSTIN | 19AAGCF9984M1ZK |
| CIN | U46419WR2026PTC293632 |
| PAN | AAGCF9984M |
GRIEVANCE / NODAL OFFICER | Mr. Debasis Saibo Grievance & Nodal Officer |
| GRIEVANCE EMAIL | info@florvanta.co.in |
| SELLER SUPPORT | info@florvanta.co.in |
| PRIVACY ENQUIRIES | info@florvanta.co.in |
ADDRESS | Florvanta Commerce Private Limited, 63, Sri Arabinda Road, Salkia, Howrah, West Bengal – 711106, India |
Grievances are handled by Mr. Debasis Saibo under Rule 3(2) of the IT (Intermediary Guidelines) Rules, 2021 and Rule 5(3) of the Consumer Protection (E-Commerce) Rules, 2020. Acknowledgement within 48 hours, resolution within 15 days.
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Escalation Matrix
If your concern is not resolved in the expected time-frame, please escalate to the next level.
| Level | Contact | Timeline |
|---|---|---|
| L1 • Customer Support | info@florvanta.co.in | 48 hours |
| L2 • Grievance Officer | Mr. Debasis Saibo — info@florvanta.co.in | Up to 15 days |
| L3 • RBI Ombudsman / Consumer Commission | For unresolved payment / consumer complaints | External regulator |